Refund policy

We want you to love what you ordered. If something isn't right, here's how we'll make it right.

30-Day Returns

You have 30 days from the date of delivery to request a return. To be eligible:

  • The item must be unused, in its original packaging, and in the same condition you received it.
  • You must have your order number or proof of purchase.
  • The following items are non-returnable for hygiene reasons: opened cosmetics, used skincare or personal-care items, items marked "final sale."

How to Start a Return

Email us at hello@lazylamb.shop with your order number and reason for return. We'll respond within 24 hours (Monday–Friday) with next steps.

Please do not send items back without contacting us first — unauthorised returns may not be accepted.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or isn't what you ordered, email hello@lazylamb.shop within 7 days of delivery with:

  • Your order number
  • A photo of the item
  • A brief description of the issue

We'll arrange a free replacement or a full refund — no return shipping required for damage or defects.

Refunds

Once we approve your return, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked service — we can't process refunds for items lost in transit back to us.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please first check with your bank and card issuer. If it's still missing, contact us at hello@lazylamb.shop.

Cancellations

Orders can be cancelled within 2 hours of placement for a full refund. After that, orders enter fulfillment and can't be cancelled — but you can return them under the 30-day policy once delivered.

Contact

NGAOSCOUK LTD (Company No. 13340344) 2 Herders Lane, Ashford TN23 8AD, United Kingdom Email: hello@lazylamb.shop

This policy is governed by the laws of England and Wales and does not affect your statutory rights as a consumer.